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Shipping & delivery policy

Maa Se prepares meals fresh each morning from Monday to Saturday and delivers them in person within Bengaluru. This policy describes where we deliver, when we deliver, what happens if a delivery cannot be completed, and the costs involved.

1. Where we deliver

We currently deliver only within Bengaluru, Karnataka. Active serviceable locations include offices in the Marathahalli / Whitefield corridor and surrounding tech parks. Home and PG deliveries are rolling out neighbourhood by neighbourhood; the current list of supported locations is shown during signup.

If your address is outside our serviceable area at the time of signup, we will let you know on WhatsApp and will not collect any payment until a serviceable address is confirmed.

2. When we deliver

  • Days: Monday to Saturday. We do not deliver on Sundays or published Indian public holidays.
  • Time window: between 12:30 PM and 1:30 PM IST. The exact arrival time within that window depends on traffic and the route on the day.
  • Same-day delivery: every meal is cooked the morning of delivery and delivered within two to three hours of being packed. We do not store, freeze, or re-heat meals.

3. How we deliver

Meals are hand-delivered by a delivery partner. They will reach you at the address and floor / wing / desk details you provided at signup, and message you on WhatsApp shortly before arrival. If you have asked us to leave the tiffin at a reception or pantry, we will do so and confirm via WhatsApp.

4. Delivery fees

Delivery is included in your subscription price. There is no per-delivery fee, no delivery-area surcharge, and no minimum-order threshold above the subscription itself.

5. Missed deliveries and access issues

  • If you are not reachable at the delivery location during our time window, our partner will wait for up to ten minutes and attempt to reach you on WhatsApp. After that, the meal is considered delivered and the credit is consumed.
  • If we cannot reach the delivery location at all (locked gate, building closed, security not allowing entry), we will message you on WhatsApp and try a reasonable alternative, such as handover at the nearest accessible point. If no alternative is possible, the credit is forfeited unless you notify us on the same morning before 11:00 AM.
  • If delivery fails entirely due to a reason on our side — for example, the delivery partner is unable to reach Bengaluru — the credit is returned in full to your balance.

6. Address changes

You can update your delivery address by replying to our WhatsApp conversation. Address changes take effect from the next delivery if requested before 9:00 AM on a delivery day, and from the day after otherwise.

7. Delays beyond our control

Heavy rain, civic unrest, traffic emergencies, or any circumstance that prevents safe delivery may delay or cancel that day’s delivery. Where we cancel, the credit is returned in full as described in our Refund & Cancellation Policy.

8. Holidays and breaks

We may pause deliveries on specific days for cook unavailability or team breaks. Pause dates are announced on WhatsApp at least seven days in advance, and any affected meal credits roll forward into your subscription window automatically.

9. Contact for delivery issues

The fastest channel for any delivery-day issue is WhatsApp — reply to your existing chat with us and we will respond inside the delivery window. Email and other channels are listed on our Contact page.