Return policy

1. Returns are not applicable

Maa Se delivers freshly prepared, perishable food cooked the same morning as delivery. For food safety and hygiene reasons, once a meal has been delivered or accepted at the delivery location, it cannot be returned to us. We do not collect the affected meal back; disposing of it safely is the customer’s responsibility.

2. If something is wrong with your meal

If you receive a meal that is incorrect, spoiled, missing items, or otherwise does not meet a reasonable quality standard, please tell us on WhatsApp the same day, before 8:00 PM IST, with a photo where possible. We investigate every report; where the fault is on our side, the meal credit is returned to your subscription balance, and we may add a complimentary credit at our discretion.

3. Cancellations and refunds

For meals you wish to cancel before delivery, or for refunds on unused subscription credits, see our Refund & Cancellation Policy.

4. Contact

The fastest channel for any meal-quality issue is WhatsApp — reply to your existing chat with us. Other contact options are on our Contact page.